Privacy policy.

Total Roofing Solutions & Building Services Ltd (trading as TRS), company registration number 04739281, registered office Copp Barn, Westerleigh Road, Westerleigh, Bristol BS37 8QH, is the data controller for information submitted through this website.

For any privacy question, email Info@trsroofing.com or call 01454 318828, marking your message "privacy request".

• Book a roof survey form: your name, company or organisation, email address, phone number, site address and postcode, roof type and approximate area if you give them, timescale, what you need, preferred survey date and contact method, and any files you attach.
• Ask TRS Technical form: your name, email address, organisation if given, the topic, sector and roof type you select, your question, and whether you have given permission for an anonymised version to be published.
• Roof budget and programme planner: the roof details you enter are held in your own browser. They are only sent to TRS if you choose to carry them into the survey form and submit it.
• Technical request data: our hosting platform processes standard request information, including your IP address, to serve pages and to limit automated form abuse. We store a one-way hashed form of the IP address against each submission attempt, not the address itself.

We do not run advertising or analytics tracking on this website, and we do not use cookies to profile visitors. See the cookie and storage policy.

• To respond to your enquiry, arrange a survey, and prepare a specification or quotation.
• To answer technical questions, and, only with your permission, to publish an anonymised version of a question and answer in our knowledge base.
• To keep records of work enquired about and carried out, and to protect the forms from spam and automated abuse.

We rely on your consent for optional items such as publishing an anonymised question, and on our legitimate interest in responding to business enquiries and keeping our systems secure for the rest. We do not sell your details and we do not share them for marketing.

Enquiries are visible only to TRS staff with an administrator account on this website. Files you attach are stored in a private storage area that is not publicly accessible and cannot be opened without a TRS administrator account.

Our processors are the website hosting and database platform used to run this site, and our business email provider. Where TRS needs to involve a manufacturer, specialist sub-contractor or supplier to answer your enquiry, we share only what is needed for that purpose.

Enquiries and attachments are retained while we are dealing with your request and for as long as we may need them for the resulting project, guarantee or contract records. The periods below are the draft schedule TRS proposes to work to. They have not yet been approved by TRS's own legal or data protection adviser, and they are not yet applied automatically: deletion is currently carried out by TRS staff on review.

• Survey enquiries that did not become a project: up to 24 months from the last contact about the enquiry.
• Technical questions submitted through Ask TRS Technical: up to 24 months from the last contact.
• Enquiries that became a project: kept with the project, guarantee and contract records for as long as those records are required, then deleted from the website database once the information has been transferred.
• Files you upload: deleted with the enquiry they belong to. Files that are uploaded but never submitted with an enquiry are removed after 7 days.
• Submissions confirmed as spam: deleted after 90 days.
• Records of notification emails sent to TRS staff: kept for up to 12 months. These hold the enquiry reference and delivery result, not your message.

We may keep a record for longer where we are required to for legal, insurance, guarantee or dispute reasons. Where that applies we will tell you what we are keeping and why. When an enquiry is deleted we keep only a short audit line recording the reference and the dates, with no personal details in it.

If you ask us to delete an enquiry we will do so unless one of those reasons applies.

You can ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it, object to how we use it, or withdraw a permission you have given, for example permission to publish an anonymised question. Email Info@trsroofing.com and we will respond within one month.

If you are not satisfied with our response you can complain to the Information Commissioner's Office, the UK supervisory authority for data protection, at ico.org.uk.

The website is served over HTTPS. Enquiry records are held in a managed database with access rules that restrict reading to TRS administrator accounts. Uploads are restricted by file type and size, are given non-identifying storage paths, and are kept in a private bucket. Forms are rate limited to reduce automated abuse.